Interim policy notice
This policy is interim and will be replaced by counsel-reviewed terms. Last updated: 2026-06-03.
We collect information that you provide directly to us, including:
We use the information we collect to:
We do not sell, trade, or rent your personal information to third parties. We may share your information only:
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Coutari.ai is a software platform for service-provider marketplace operations. We are not a covered entity or business associate under the Health Insurance Portability and Accountability Act (HIPAA), and we do not collect, process, or store protected health information (PHI) as defined under HIPAA.
Information you share through the platform — such as session preferences, booking details, and communications — is treated as general personal data under this Privacy Policy, not as health information. If you are a healthcare provider using Coutari for non-clinical scheduling or administrative purposes, you are responsible for ensuring that any PHI you choose to enter complies with your own HIPAA obligations and business associate agreements.
We do not perform medical diagnoses, process insurance claims, or maintain electronic health records. For questions about how health-related data should be handled, please contact us at support@coutari.ai.
You have the right to:
Where the Digital Personal Data Protection Act, 2023 (DPDP Act) applies, we process personal data as described in this policy and as required by law. Depending on context, we may act as a data fiduciary with respect to certain processing; details of purposes, lawful bases, and retention must be confirmed with counsel before launch.
Grievance officer (India): Rishu Kalra. Reach us at privacy@coutari.ai or by post at 4 Lorikeet St, Glenwood, NSW - 2768, Australia.
If you are in India and wish to exercise access, correction, erasure, or grievance rights under the DPDP Act, 2023, email the address above with the nature of your request. We acknowledge within 48 hours and issue a substantive response within 30 days in line with DPDP §13.
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
If you have any questions about this Privacy Policy, please email privacy@coutari.ai. You may also contact our grievance officer at privacy@coutari.ai or by post at 4 Lorikeet St, Glenwood, NSW - 2768, Australia.